Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

We use enquiry forms to take anything from a general question or something specific relating to one of the courses we provide, depending on the enquiry form in general we will only ask for information in order to help you with your enquiry, it makes sense and helps to speed up the right answer back to you.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.  Example if we have a youtube video or facebook video or tweet from twitter embedded into the site

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We use google analytics to help track page views and see how the site is performing in order to make decisions on improving content within the site, we don’t use any of that data for data profiling or advertising or any other commercial activities

Who we share your data with

Any data provided to us is kept within the organisation and not passed to 3rd party companies or organisations,  if we were to sell the business or merge then you would be notified in advance to make a decision on any data that you have supplied to us.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Our contact information for any requests is

Andy Anderson, First Aid at Work Norfolk, Ringland road, Taverham NR8 6TG if you prefer to post or you could use our secure contact form to raise any questions

Additional information

When you make a specific course enquiry or purchase a course you will be fed into our booking system which is supported by mailchimp which is our email program to help us provide information to you.  They are GDPR compliant and you can see their privacy policy here

How we protect your data

Any data you supply via our website is stored within the server which is secure and the site resides on https://  which is the SSL version of the internet, same as banking and finance have been using for many years.

Any data collected during a course, are kept securely in our office for the length they are required where you pass an exam.  After that period has passed they are securely shredded if paper base or erased from our systems.

What data breach procedures we have in place

We constantly evaluate any possible data breaches be it digital data or paper based data and have a plan in action to inform companies and individuals if we suffered a data breach

What personal data we collect and why we collect it

Subscription/enquiry forms

If you submit an subscription/enquiry form on our site you will be opting in for us to save your name, email address and other relevant information. These subscriptions are so we can notify you about related content, discounts & other special offers.

You can opt our or unsubscribe at any time in the future by clicking link in the bottom of any email.


We use anonymous cookies to prevent users from seeing the same popup repetitively in an attempt to make our users experience more pleasant while still delivering time sensitive messaging.


Popup Maker anonymously tracks popup views and conversions.

How long we retain your data

Subscriber information is retained in the local database indefinitely for analytic tracking purposes and for future export.

Data will be exported or removed upon users request via the existing Exporter or Eraser.

We sync data to a 3rd party service which is mailchimp as previously explained, data is retained there until unsubscribed or deleted.

Where we send your data

Our hosting server is based in the European union, Mailchimp is based worldwide so any data you supply will sit in the European union on our server and on Mailchimp servers which our USA based.

Updated 23rd May 2018